Terms & Conditions

Registered address:

SU SUIS Jewelry
Deurloo 28
6826 VD Arnhem
The Netherlands

Chamber of Commerce number: 55587801
VAT number: NL194663085B02
Email: susuisjewelry@gmail.com
Website: www.susuisjewelry.com

Article 1. | General

1.1 The General Terms and Conditions of SU SUIS Jewelry (now called Conditions) apply to all offers, products, orders, agreements and deliveries of SU SUIS Jewelry. By ordering an article you agree to these conditions.

Article 2. | Agreement and order

2.1 The agreement becomes binding at the time you place your order online at the webshop, by email or other methods of communication (for example orders on instagram and facebook). SU SUIS Jewelry will process your order after you have paid. Until that time SU SUIS Jewelry will remain the full owner of the articles.

2.2 All prices are displayed in Euro and include VAT.

2.3 Photographs and colors are for the purpose of illustration and may slightly differ from the actual appearance.

2.4 SU SUIS Jewelry has the right to refuse an order and dissolve an agreement.

2.5 SU SUIS Jewelry has the right to change texts and images on the website without giving notice first.

Article 3. | Shipping costs

3.1 We offer free shipping world wide.

Article 4. | Delivery

4.1 SU SUIS Jewelry offers world wide shipping.

4.2 Your order will be shipped one business day after you’ve placed and paid your order. If this is not possible, for whatever reason (because an article is temporarily out of stock for example) you will receive a message about this immediately.

4.3 Your order will be properly packed to protect your jewelry during shipment.

4.4 If you accidentally entered an incorrect delivery address – and there are therefore extra costs – these additional costs will be calculated on to you.

Article 5. | Shipment and Transport

5.1 Shipment is provided by PostNL. Within The Netherlands it usually takes 1-2 business days before your order arrives. International shipment takes longer, within Europe usually 2-5 business days.

5.2 SU SUIS Jewelry is not responsible for delays in shipment.

Article 6. | Payment and Payment Method

6.1 SU SUIS Jewelry offers three secure payment methods: bank transfer, iDEAL or PayPal.

6.2 If SU SUIS Jewelry posts, accidentally, an incorrect price on the website – and it is clear that it is a mistake – SU SUIS Jewelry has the right to adapt. Even though you already ordered the article.

Article 7. | Approval Period

7.1 SU SUIS Jewelry strives that all costumers are happy with their purchase. However, we advise you to check your article within 7 days. If something is not good or you are not satisfied with your purchase you can return it within 14 days. Contact us by sending an email to susuisjewelry@gmail.com and we will contact you as soon as possible. We will tell you how and where to return your article.

Article 8. | Returns and Exchange

8.1 If you for any reason wish to return your order, please contact us on susuisjewelry@gmail.com

8.2 Your order may be returned within 14 days of receipt.

8.3 The costs and responsibility related to return shipments are for your account.

8.4 The return of an article is only possible when the article is in undamaged state, is not worn and/or used and includes the original and undamaged packaging. SU SUIS Jewelry reserves the right to refuse returned items.

8.5 Make sure to include contact information with the return, including a bank account number to transfer the money back to. Full refund will be payed back within 14 days from received return.

8.6 Your order needs to be properly packed to protect it during transport.

Article 9. | Jewelry Care & Repair

9.1 All our jewelry designs are delicate. We encourage you to treat them with gentleness.

9.2 It is not recommended to wear jewelry when you are sleeping, showering, swimming, cleaning or participating in sporting activities. Also avoid contact with perfumes, cream, make-up or chemicals.

9.3 If you have any questions regarding the care of your jewelry, please contact us.

9.4 If your jewelry accidentally brakes, please send us a picture and description of the damaged item along with your receipt to susuisjewelry@gmail.com

Article 10. | Disputes

10.1 All legal relations are exclusively governed by the Dutch law.

10.2 Do you have a comment or complaint, please send an email to susuisjewelry@gmail.com SU SUIS Jewelry will always try a to solve a complaint in consultation with you.

Article 11. | Privacy

11.1 SU SUIS Jewelry is totally committed to protecting the privacy of our visitors and customers. The SU SUIS Jewelry website provides a secure internet connection.

11.2 Payment details are not stored and personal information is confidential. We will not disclose any information about our customers to third parties except where it’s part of providing a service to you, arranging for a product to be sent to you and carrying out credit and other security checks.

11.3 We cannot be responsible or held liable for the actions of third party sites from which you may have linked or been directed to the SU SUIS Jewelry website.

Article 12. | Copyright photo’s and images

12.1 All photos and images displayed by SU SUIS Jewelry are copyrighted. Without written permission from SU SUIS Jewelry photos and graphics cannot be reproduced and publicly used.